Terms & Conditions
Effective Date : 01 April 2026
Welcome to EpoxyArtWale, your trusted online store for handmade epoxy resin products in India. By accessing or purchasing from www.epoxyartwale.co.in, you agree to the following Terms and Conditions in compliance with Indian laws, GST regulations, and the Consumer Protection Act, 2019.
Please read these terms carefully before placing any order.
1. About EpoxyArtWale
EpoxyArtWale is an Indian e-commerce platform specializing in :
- Handmade epoxy resin nameplates
- Customized resin photo frames
- Resin pooja thalis
- Resin wall clocks
- Personalized epoxy gifts
- Business Name : EpoxyArtWale
- Country of Operation : India
- Email : support@epoxyartwale.co.in
- Website : www.epoxyartwale.co.in
- GSTIN : [Enter GSTIN / Not Applicable as per GST exemption limit]
All invoices issued will comply with Indian GST rules where applicable.
2. Eligibility to Use Website
To place an order on EpoxyArtWale :
- You must be at least 18 years old
- Minors may use the website only under parental supervision
By using this website, you confirm that you meet these eligibility requirements.
3. Handmade Product Disclaimer
EpoxyArtWale sells handcrafted epoxy resin products. Due to the handmade nature :
- All prices are listed in Indian Rupees (₹)
- GST is charged as per Indian tax regulations
- Final pricing, including applicable shipping charges, is displayed at checkout
These characteristics are not considered manufacturing defects.
4. Pricing, GST & Payments
- All prices are listed in Indian Rupees (₹)
- GST is charged as per Indian tax regulations
- Final pricing, including applicable shipping charges, is displayed at checkout
- We reserve the right to update prices without prior notice
By placing an order, you confirm that:
- All provided information is accurate
- You are authorized to use the selected payment method
- You agree to pay all applicable taxes and charges
5. Orders, Customization & Cancellation
EpoxyArtWale offers both ready-made and customized epoxy resin products.
For custom products, replacements will be made strictly as per the originally approved design.
Custom Orders :
- Once production has started, custom orders cannot be cancelled
- Designs approved by the customer are final
Order Cancellation :
- Ready-made products can be cancelled before dispatch
- Orders may be cancelled by us due to stock issues, pricing errors, or suspected fraud
6. Shipping & Delivery
We ship epoxy resin products across India.
- Processing time: 3–5 business days (ready products)
- Custom products: 7–15 business days
- Delivery time depends on location and courier services
Delivery timelines are estimated and may vary due to external factors beyond our control.
7. Returns & Refunds
Returns are accepted only if :
- Product is damaged during transit
- Wrong product delivered
- Verified manufacturing defect
Mandatory requirement:
- Unboxing video proof must be provided within 24 hours of delivery.
- Custom or personalized epoxy products are non-returnable and non-refundable unless damaged in transit.
- Refunds (if approved) are processed within 7–10 business days.
8. Intellectual Property Rights
All content on EpoxyArtWale including :
- Product designs
- Logos
- Images
- Text descriptions
- Custom resin artwork
Mandatory requirement:
- Unboxing video proof must be provided within 24 hours of delivery.
- Custom or personalized epoxy products are non-returnable and non-refundable unless damaged in transit.
- Refunds (if approved) are processed within 7–10 business days.
is protected under Indian copyright laws.
Unauthorized reproduction or use is strictly prohibited.
9. Limitation of Liability
EpoxyArtWale shall not be liable for :
- Indirect or consequential damages
- Handmade product variations
- Improper handling after delivery
- Courier delays beyond our control
All products are provided on an “as is” basis.
10. Consumer Protection & Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and E-commerce Rules, 2020 :
Customers are entitled to:
- Transparent pricing
- Fair trade practices
- Clear refund process
- Grievance redressal mechanism
Grievance Officer Details :
- Name : EpoxyArtWale
- Email : support@epoxyartwale.co.in
Complaints will be acknowledged within 48 hours and resolved within 15 working days.
11. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy.
We do not sell customer data and use secure payment gateways for transactions.
12. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Indian courts.
13. Contact Information
For any queries regarding our epoxy resin products, orders, shipping, or legal policies :
Email : support@epoxyartwale.co.in
Website : https://www.epoxyartwale.co.in